About this job
Job category
Management
Job type
Full time
Location
Singapore
Company size
Mature [ 50+ employess ]
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Job Description
Manage day-to-day merchant communications, addressing inquiries and resolving issues. Develop and execute a comprehensive merchant management strategy aligning with company objectives.
Responsibilities
- Manage day-to-day merchant communications, addressing inquiries, and resolving issues promptly to maintain a high level of customer satisfaction.
- Develop and execute a comprehensive merchant management strategy that aligns with the company's objectives.
- Analyze merchant data and metrics to help identify trends, support business reviews.
- Collaborate with cross-functional teams, including support, risk, product, and customer support, to ensure client needs are understood and met. Coordinate with these teams to address issues or implement new initiatives.
- Participate in projects focused on process improvement, merchant satisfaction, and team efficiency. Contribute to the development and implementation of merchant management best practices.
- Business travel to meet with merchants at offline events as required.
Requirements
- Experience in an account management role within a cryptocurrency exchange or e-commerce environment is advantageous.
- Bachelor degree or above in any discipline.
- Strong verbal and written communication skills with the ability to build and maintain relationships with merchants.
- Demonstrated logical thinking, strong communication, coordination, teamwork, and execution skills.
- Fluency in both English and Mandarin preferred, to liaise with external stakeholders in the region.
- Candidates with 1-2 years of experience are welcome, and will be considered for a junior position.
Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
About this job
Job category
Management
Job type
Full time
Location
Singapore
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service