Associate - Community & Retention

As an Associate within the Community Support team, your mission is to help us relaunch and redefine our Telegram presence into a vibrant, proactive, and engaging space. You will serve as a visible and trusted representative in our Telegram communities, combining your social media flair with a strong customer support background to enhance sentiment and foster healthy community interactions.

Overview

Department

Marketing & Communications

Job type

Full time

Compensation

Salary not specified

Location

Vienna, Austria, Western Europe

Resume Assistance

See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service

Click to upload

or drag and drop

pdf, doc, or docx (max. 10MB)

Ready to apply?

You're one step away - it takes less than a minute to upload your resume

Who We Are

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing.

Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep us at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go!

What You'll Do

Be the face and voice on Telegram, ensuring we maintain a helpful, engaging, and safe community space in German (primarily) and English.

Proactively engage with community members by sharing updates, responding to questions, initiating discussions, and creating a positive environment using both official content and informal, relatable interactions.

Moderate the Telegram groups according to internal guidelines: remove inappropriate content, issue warnings, and escalate or ban when necessary.

Support community sentiment and trust, acting as a liaison between users, moderators, and internal teams by surfacing valuable feedback and sentiment trends.

Monitor Telegram activity patterns and key discussions, identifying and reporting on sentiment shifts, trends, and high-impact moments in cooperation with the larger community team and to the leadership team while being present across flexible hours, adapting your schedule to high-activity periods, breaking news, or relevant global events.

Who You Are

Experienced Community Manager or Moderator, preferably 1 year of proven experience managing Telegram or similar chat-based communities. Experience directly in the crypto, fintech, or finance space is a plus.

Bilingual communicator: Fluent in German (native or near-native level) and comfortable engaging in English with professionalism and personality. Other European languages are a plus.

Customer-Centric and a naturally social mindset: Passionate about the customer experience with a keen sense of what builds loyalty and drives engagement in online spaces.

A great culture fit: proactive, collaborative, and excited to contribute to a fast-paced, evolving environment.

Clear Communicator: Effective across all levels, including insight sharing, escalation handling, and feedback delivery.

What's In It For You

Hybrid-working model with 25-Work From Anywhere days*

Competitive total compensation package including participation in our stock option plan

Market-leading benefits programs shaped by our Time & Flexibility policies*

Company-wide and team events — both in-person and virtually!

Swag to keep you living the brand

Opportunity to learn and grow as part of our incredible journey towards being Europe’s future #1 investment platform.

Our Commitment

We are committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills.

*These benefits may be adjusted at our discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT).