Community Manager, Web3

Blockchain.com seeks a passionate Community Manager to build, engage, and expand a global community of crypto users. This role involves collaborating with various teams and defining community goals.

Overview

Department

Marketing & Communications

Job type

Full time

Compensation

Salary not specified

Location

London, United Kingdom, Western Europe

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Requirements

Proven experience building and scaling Web3 communities, with deep understanding of crypto culture, DeFi, and decentralized networks.

Mastery in managing and growing audiences on Discord, Twitter, Telegram, Reddit, and similar platforms.

Outstanding written and verbal communication skills, with the ability to translate complex ideas into engaging community dialogue.

Highly proactive, self-starter attitude—comfortable working in ambiguity and independently driving execution.

Strong organizational skills to plan and track KPIs, initiatives, and community feedback loops.

Technical fluency and comfort working closely with product and engineering teams.

Demonstrated ability to analyze community metrics, identify growth opportunities, and pivot strategies as needed.

An always-online mindset—social media-savvy and excited about engaging with global communities in real time.

Responsibilities

Grow and manage a high-impact, global community across platforms such as Discord, Twitter, Telegram, Reddit, and more.

Define, track, and optimize key community KPIs related to engagement, retention, sentiment, and user growth.

Collaborate closely with product, marketing, and engineering to relay feedback and align community initiatives with product roadmaps.

Plan and execute community activations, including IRL and online events such as hackathons, meetups, workshops, AMAs, and campaigns.

Drive daily engagement on Discord, including content development, moderation, and bot optimization.

Represent the voice of the community internally and build a feedback loop between users and the broader R&D team.

Stay on top of Web3 trends and community innovations to bring new ideas to our engagement strategy.

Monitor, measure, and report on community health and engagement, continuously iterating based on insights.

Benefits

Full-time salary based on experience and meaningful equity in an industry-leading company

This is a hybrid role based in our London office, with a mandatory in-office presence three days per week.

Work from Anywhere Policy: You can work remotely from anywhere in the world for up to 20 days per year.

ClassPass

Budgets for learning & professional development

Unlimited vacation policy; work hard and take time when you need it

Apple equipment

The opportunity to be a key player and build your career at a rapidly expanding, global technology company in an emerging field

Flexible work culture