CRM Architect

We are seeking a proactive and growth-driven CRM Architect to support our VIP and Growth teams by managing the implementation, configuration, and ongoing support of a dedicated CRM platform. The ideal candidate will possess expertise in CRM solutions (e.g., Salesforce), have a strategic mindset for solving business challenges, and act as a thought partner in scaling the VIP program and growth-focused initiatives. This role will play a critical part in delivering a best-in-class experience for our relationship managers, our high-value clients and enabling business growth through the CRM system.

Overview

Department

Marketing & Communications

Job type

Full time

Compensation

Salary not specified

Location

Madrid, Spain, Southern Europe

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Key Responsibilities

Serve as the primary architect for the CRM platform, overseeing day-to-day configuration, user support, and system optimization

Design and customize CRM objects, fields, workflows, reports, dashboards, and page layouts to address evolving business needs

Collaborate with internal stakeholders to gather insights and translate requirements into CRM solutions that align with growth and VIP strategies

Implement improvements to enhance the usability, efficiency, and accuracy of the CRM platform for both the VIP team and broader business functions

Ensure high data integrity by creating validation rules, implementing data governance processes, and conducting regular audits

Provide user training and ongoing support to promote the adoption of best practices and maximize the value of the CRM system

Monitor system performance, troubleshoot issues, and ensure the seamless operation of the CRM platform

Stay updated on emerging CRM capabilities and updates, recommending innovations that support business growth and VIP offerings

Support the development of actionable reporting and analytics, enabling the VIP and Growth teams to make data-informed decisions

Maintain thorough documentation of processes, configurations, and system changes to ensure operational continuity and transparency

Job Requirements

Development & Architecture

Expert knowledge of Apex (classes, triggers, async jobs: Batch, Queueable, Scheduled)

Strong experience with Lightning Web Components (LWC), Aura (maintenance), and modern front-end design patterns

Deep understanding of data model design (custom objects, relationships, large datasets, selective queries, indexing)

Advanced SOQL/SOSL with governor limit optimization

Integrations & APIs

Hands-on experience with REST/SOAP APIs, External Services, Platform Events, Change Data Capture

Designing secure integrations with Named/External Credentials, OAuth flows, JWT, mTLS/IP restrictions

Experience with event-driven architectures (AWS EventBridge, Kafka, Pub/Sub) connected to Salesforce

Security & Compliance

Mastery of Salesforce security model (profiles, permission sets, roles, sharing, restriction rules)

Knowledge of Salesforce Shield (encryption, event monitoring, field audit trail)

Experience with PII handling, GDPR, and financial compliance

Familiarity with Okta SSO, SCIM provisioning, session security controls

Scalability & Performance

Proven experience in CRM architecture roles (e.g., Salesforce), supporting both sales and service functions

Designing resilient, scalable solutions in multi-million record orgs

Experience with transactional integrity, async design, retry logic

Skills in performance optimization

Operations & Governance

Knowledge of CI/CD processes (SFDX, Git, scratch orgs)

Ability to document architecture decisions, data flows, ERDs, integration contracts

Experience with logging, monitoring, and error handling across integrations and jobs

In-depth understanding of best practices and platform capabilities in CRM systems

Soft Skills

Strong problem-solving capabilities and the ability to translate complex business requirements into system solutions

Excellent communication and collaboration skills to work effectively with cross-functional stakeholders

Self-starter with the ability to manage multiple priorities in a fast-paced, dynamic environment

Nice to Have

Experience in quality assurance and system testing

Experience supporting high-value client segments such as VIPs, with a focus on B2C sales and account management (e.g., iGaming, fintech, or crypto-related industries)

Familiarity with integrations of communication platforms such as SMS, WhatsApp, Telegram, etc

Hands-on experience with Salesforce platforms or certifications such as Salesforce Administrator, Advanced Admin, or App Builder (preferred but not required)

AI Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.