About this job
Job category
Marketing & Communications
Job type
Full time
Location
Dublin, Ireland
Company size
Mature [ 50+ employess ]
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Job Description
Lead GTM strategies to maximize user engagement and loyalty. Requires strong CRM background and expertise in localization and personalization.
Responsibilities
- Team Leadership: Lead and mentor a high-performing team of CRMs, fostering a culture of collaboration, accountability, and high performance.
- Vision Development: Establish and execute comprehensive and automated lifecycle CRM strategies that effectively guide customers through their pre or post-purchase journey at scale.
- Data-Driven Frameworks: Develop customer journey frameworks and maps to inform lifecycle strategies and ensure cross-functional alignment.
- Cross-Department Collaboration: Partner with product, marketing, legal, compliance, data engineering, content team, CS as well as vendors to create seamless customer experiences and effective handoffs.
- Inclusive Environment: Create a motivational workplace environment that encourages continuous learning, innovation, and open communication.
- Creative Development: Lead the development of creative strategies and executions for customer engagement and retention.
- User Growth Strategies: Design and implement user growth strategies that optimize the conversion and retention funnel, enhancing both the quality and quantity of user loyalty and conversions.
- Personalized Campaigns: Own the execution of personalized email and push notification campaigns, optimizing each touchpoint for maximum engagement and conversion.
- Segmentation Strategies: Lead the development of sophisticated segmentation strategies to deliver targeted and personalized CRM messages across channels.
- Lifecycle Optimization: Oversee the optimization of multi-channel CRM campaigns to drive business impact and align with organizational objectives.
- Performance Monitoring: Analyze and report on campaign performance and customer engagement, using data to refine strategies and improve ROI.
- Insights Collaboration: Work with vendors and Analytics teams to generate insights, formulate strategic roadmaps and drive continuous improvements in lifecycle CRM efforts.
Requirements
- Bachelor’s degree in Marketing, Business Administration, Computer Science, or a related field.
- 8+ years in CRM, digital marketing, or CRM software administration, with at least 3 years of team leadership experience and a proven track record of developing and implementing successful strategies that drive revenue and retention growth.
- Strong leadership and hands-on management capabilities, with experience in building and developing high-performing teams in a dynamic, fast-paced environment.
- Familiarity with the latest CRM trends and technologies; experience with AI technology is a plus.
- Strong analytical abilities with proficiency in CRM software, Business Intelligence tools, and Customer Data Platforms (CDP). Technical skills in SQL, ETL process, Python, Machine Learning, Data modeling, HTML, and CSS are a plus.
- Excellent communication and presentation skills, capable of conveying complex ideas and strategies effectively to senior leadership and cross-functional teams.
- A strategic thinker with the ability to develop and execute innovative, data-driven CRM strategies that align with business objectives and targets.
- Enthusiastic about cryptocurrency, Web 3.0 projects, and emerging technologies.
About this job
Job category
Marketing & Communications
Job type
Full time
Location
Dublin, Ireland
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service