Lead UX Writer

OKX prioritizes applicants with the right to work in Singapore. The role involves crafting user-centered content for digital products and collaborating with various teams to ensure a seamless user experience.

Overview

Department

Marketing & Communications

Job type

Full time

Compensation

Salary not specified

Location

Singapore, Southeast Asia

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Requirements

At least 5 years of content writing or UX writing and people management experience

Bachelor's degree (or higher) in English, Language Studies, Journalism, Communications, Translations or Interpretation or related fields

Strong interpersonal and communication skills, and outstanding ability to write in English at a near-native level

Proven experience in various forms of writing, such as content strategy, UI copy, microcopies and user education

Experience in creating style guides, content framework, and working with diverse or global teams

Proactive problem-solving skills, with a focus on identifying and addressing issues in a timely manner

Deep commitment to enhancing user experience, prioritizing user needs and insights into content creation

Responsibilities

Craft clear, concise, and user-centered content for digital products, including UI text, microcopy, error messages, tooltips, and onboarding flows, ensuring a seamless and intuitive user experience.

Collaborate closely with product managers, product designers, UX researchers, and developers to understand user needs, product goals, and technical constraints, and deliver content that enhances functionality and usability.

Develop content strategies that align with the company’s brand voice and tone, driving consistency across platforms and products, while adapting to different user personas, use cases, and business needs.

Conduct user research, A/B testing, and content audits to analyze the effectiveness of content, gather insights, and iterate on content solutions to improve user engagement and satisfaction.

Create and maintain content guidelines, style guides, and best practices to ensure a cohesive content experience across multiple teams and projects, fostering alignment and scalability.

Benefits

Competitive total compensation package

L&D programs and Education subsidy for employees' growth and development

Various team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes for employees and dependants