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Analyst, Client Onboarding

Galaxy
New York, United States
Full time
$100,000 - $120,000 per year
On site

Overview

Department

Operations

Job type

Full time

Compensation

$100,000 - $120,000 per year

Location

New York, United States

Company size

Mature [ 50+ employess ]

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This role involves actively participating in the client onboarding process, ensuring excellent customer service and a smooth process. The ideal candidate has experience in financial services and understands AML/KYC requirements.

Requirements

  • Bachelor's degree or equivalent preferred
  • Onboarding/AML/KYC experience from an institutional perspective
  • Familiar with CFTC Swap Dealer Onboarding requirements/or willingness to learn
  • 3+ years of client onboarding experience

    • Responsibilities

  • Work closely with Compliance, Credit, Legal and Tax to onboard new clients, while ensuring excellent customer service and a smooth process
  • Maintain and update Onboarding Desktop Procedures to keep pace with a fast-growing business
  • Assist in tracking metrics and provide reports to key stakeholders on onboarding pipeline and statistics
  • Manage priority items received from multiple teams across different locations
  • Resolve escalated issues from various clients
  • Connect with teams locally and across regions to facilitate knowledge sharing
  • Participate in the design and testing of enhancements to the Client Onboarding portal
  • Work alongside internal teams to assist with Swap Dealer onboarding requirements

    • Benefits

  • Competitive base salary and discretionary bonus
  • Flexible Time Off (i.e. unlimited paid vacation days)
  • Company paid Holidays (11)
  • Company paid sick leave
  • Company-paid health and protective benefits for employees, partners, and other dependents
  • 3% 401(k) company contribution
  • Generous paid Parental Leave
  • Free virtual coaching and counseling sessions through Ginger
  • Opportunities to learn about the Crypto industry
  • Free daily snacks in-office
  • Smart, entrepreneurial, and fun colleagues
  • Employee Resource Groups
    • Company
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