Business and Customer Operations Lead

Blockchain.com seeks a Business and Customer Operations Lead to oversee company operations under the Ghanaian VASP regulatory framework. You will collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies, manage relationships with high-value customers, and maintain business relationships with essential stakeholders.

Overview

Department

Operations

Job type

Full time

Compensation

Salary not specified

Location

Ghana, Sub-Saharan Africa

Resume Assistance

See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service

Click to upload

or drag and drop

pdf, doc, or docx (max. 10MB)

Ready to apply?

You're one step away - it takes less than a minute to upload your resume

What You Will Do

Oversee company operations under the Ghanaian VASP regulatory framework, ensuring compliance and supporting internal processes.

Collaborate with the General Manager, Africa, and global stakeholders to develop customer engagement and acquisition strategies.

Manage relationships with high-value customers to foster loyalty and engagement.

Maintain business relationships with banks, payment partners, and other essential stakeholders for seamless operational flow.

Create and implement innovative strategies to improve operational standards, shape the business framework, and drive execution.

Evaluate customer insights to identify, develop, and execute initiatives to grow revenue and market share.

Support marketing, community outreach, and operational initiatives in Ghana.

Participate in new product and service development, driving product-market fit.

Maintain active dialogue with the digital asset industry and Ghanaian community to understand and meet market needs.

Manage other responsibilities assigned by the General Manager, Africa.

What You Will Need

Bachelor's degree

Interest in and familiarity with digital asset and regulated financial industries.

Entrepreneurial mindset with excellent attention to detail and follow-through.

Experience and proven track record in the Ghanaian market leading regulated operations, business development, and/or account management.

Experience managing and scaling a team.

Ability to work a flexible full-time schedule to coordinate with global stakeholders.

Excellent organizational and workload management skills, including verbal, written, and interpersonal communication skills.

Ability to creatively deconstruct complex problems and develop precise plans of action.

Compensation & Perks

Bonus scheme based on both company and individual performance.

Opportunity to be a key player and build your career at a rapidly expanding, global technology company in an exciting, emerging industry.

Unlimited vacation policy; work hard and take time when you need it

Apple equipment

Hybrid role from our office in Ghana.

Work from Anywhere Policies: You can work remotely from anywhere in the world for up to 20 days per year.