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Client Onboarding Specialist (Day shift)

Crypto.com
Bulgaria
Full time
On site

Overview

Department

Operations

Job type

Full time

Compensation

Salary not specified

Location

Bulgaria, Eastern Europe

Company size

Mature [ 50+ employess ]

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Perform due diligence on new customers, requesting KYC/KYB information and verifying documentation. Monitor customer onboarding and compliance with internal policies.

Requirements

  • Relevant Bachelor's degree is mandatory;
  • Experience in client onboarding;
  • Experience in the field of fintech is a plus;
  • The Analyst should preferably have basic knowledge of the applicable legislation in the field of financial technologies/services;
  • The Analyst must have a reasonable understanding of the Company’s business;
  • The Analyst must be able to communicate effectively with people at all levels both inside and outside the Company;
  • Strong written and verbal communication skills;
  • Excellent decision making skills, effective problem solving skills, as well as skills to work independently and in team;
  • Integrity, initiative, perseverance, discretion, ability for respect the personal dignity and rights of each employee, interest in fintech and services and motivation to occupy the position;
  • Microsoft Windows knowledge and data management is considered a plus;
  • English language; excellent computer literacy;
  • Additional language is a plus.

    • Responsibilities

  • Perform the due diligence on new customers, requesting the KYB/KYC information, documentation, review and verification of received documentation and making an analytical risk assessment;
  • Perform Know Your Customer/Business reviews during customer onboarding, as well as subsequent monitoring based on internal policies;
  • Investigate high risk clients and report as necessary, including Politically Exposed Persons, and obtaining all necessary documentation to complete the customer files;
  • Participate in composing KYC/KYB - related operational policies and procedures;
  • Periodically evaluate existing customers according to established policies and procedures;
  • Maintain continuous contact with customer in order to keep customer files updated;
  • Process amendments on customer records in various applications;
  • Provide support and knowledge sharing to cross functional teams in Operations;
  • Assess ongoing work streams and provide feedback for operational improvements;
  • Achieve individual and team goals, based on quantitative and qualitative standards;
  • Have a thorough understanding of client’s business and related parties in order to monitor client’s activities;
  • Specific projects which may rise from time to time.

    • Benefits

  • Competitive salary
  • Medical insurance package with extended coverage to dependents
  • Attractive annual leave entitlement including: birthday, work anniversary
  • Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
  • visa card provided upon joining
    • Company
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