Head of Operations

As Head of Operations, you will oversee all aspects of Hungary's operations at OKX, drive strategic initiatives, and enhance operational efficiency and customer satisfaction. You'll be responsible for developing and executing a robust operational strategy for Europe, and serving as the primary liaison between OKX Europe market teams and local business units.

Overview

Department

Operations

Job type

Full time

Compensation

Salary not specified

Location

Budapest, Hungary, Eastern Europe

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Key Responsibilities

Develop and execute a robust operational strategy for Europe.

Drive transformation initiatives to continuously enhance service quality, efficiency, and customer satisfaction in a 24x7 environment.

Serve as the primary liaison between OKX Europe market teams and local business units, ensuring consistent execution of the European best-practices.

Collaborate with cross-functional and cross regional teams - including customer service, fraud risk management, quality assurance, technology, and automation - to deliver seamless, round-the-clock, customer centric operations.

Oversee end-to-end operational processes, including real-time performance monitoring, risk management, and crisis resolution.

Implement an efficiency focused, advanced process optimization, optimal level of resource utilisation, automation, and continuous improvement programs tailored for high-availability, 24x7 operations.

Be at the forefront of AI implementation in our European operations to help with automation, and customer-centric improvements.

Cultivate strong relationships with key internal and external stakeholders to ensure alignment and drive operational performance.

Lead budgeting, forecasting, and financial management, ensuring cost efficiencies while sustaining operational stability, scalability and profitability.

Year on year cost efficiency delivery as per market needs

Recruit, mentor, and empower a diverse team, instilling a culture of accountability, agility, and innovation.

Implement robust talent management and succession planning strategies to build long-term organizational capability.

What We Look For

Bachelor's degree with relevant experience in financial services.

Past experience of operational leader as first line of defense owner in a global regulated financial or fintech business with

Proven analytical skills, problem-solving ability, and a control mentality paired with meticulous attention to detail.

5-10 years of experience, fintech and/or crypto experience nice to have.

Self-driven quality and able to work under pressure with uncompromised integrity.

Strong organizational skills as well as the ability to effectively manage competing priorities.

Ability to work collaboratively with global members of cross-functional teams.

Nice to Haves

Ideally, recent crypto exposure and a keen interest in crypto.

You are already an expert in the blockchain and cryptocurrency landscape and understand how speculators, traders, digital asset exchanges, blockchain money services businesses and financial institutions operate.

Experience working in disruptive technology, successfully launching products, ideally, within FinTech, trading, eCommerce, SaaS, or Digital Wallet business experience.

A history (and preference) of being both strategic, analytical and execution-oriented.

Experience working with teams across offices and timezones.

Perks & Benefits

Competitive total compensation package.

L&D programs and Education subsidy for employees' growth and development.

Various team building programs and company events.

Wellness and meal allowances.

Comprehensive healthcare schemes for employees and dependants.

More that we love to tell you along the process!

About OKX

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:We Before Me,Do the Right Thing, andGet Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.