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Operations Lead (Card/Payments)

Binance
Global
Full time
Remote

Overview

Department

Operations

Job type

Full time

Compensation

Salary not specified

Location

Global

Company size

Start Up [ <10 employees ]

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Lead and manage Card/Pay projects, oversee operational processes, ensure regulatory compliance, and collaborate with stakeholders. Manage vendor relationships and resolve operational issues.

Requirements

  • 8-10 years of relevant operations experience
  • Experience in the card/payments domain
  • Experience working with global teams including (product, customer service, tech, risk, and finance)
  • Proven experience managing vendor relationships

    • Responsibilities

  • Lead, project manage and launch Card/Pay projects to success with internal and external stakeholders
  • Oversee and improve all operational processes and activities
  • Ensure compliance with regulatory requirements and industry standards
  • Work with internal and external stakeholders to monitor and analyze card operations performance metrics
  • Manage vendor relationships and contracts related to card production and services while ensuring SLAs are met
  • Handle escalated issues and complex cases related to card operations
  • Ensure all card dispute operations are resolved in a timely fashion
  • Ensure settlements and reconciliation are setup accurately
  • Support all operations post project live with relevant stakeholders
    • Company
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