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Partner Experience Lead, Central Operations

World
Munich, Germany
Full time
On site

Overview

Department

Operations

Job type

Full time

Compensation

Salary not specified

Location

Munich, Germany

Company size

Mature [ 50+ employess ]

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Drive scalable efficiency and innovation across Tools for Humanity’s operations. Design, implement, and manage processes ensuring exceptional efficiency and impact for Orb Operators.

Requirements

  • 7+ years of relevant experience in startup operations, operational strategy, or similar roles within fast-paced, tech-driven environments. Experience with funnel management and process optimization is a plus.
  • Cross-Cultural Competency: Proven ability to work effectively with diverse teams across geographies and cultures.
  • Effective Communication: Exceptional communication and presentation skills, enabling you to engage with stakeholders at all levels, from Operators to cross-functional team members.
  • Innovative Problem-Solving: Adept at identifying challenges and devising creative, impactful solutions in dynamic settings.
  • Data Literacy: Strong analytical skills with experience in data visualization tools, SQL, and leveraging metrics to guide strategy and decision-making.
  • Team Player: Collaborative and resourceful, you thrive in team-oriented environments and are committed to collective success.

    • Responsibilities

  • Design, implement, and manage standard operating procedures (SOPs) to improve global operational efficiency.
  • Enhance Operator onboarding, inflow, and offboarding processes to increase satisfaction, engagement, and efficiency.
  • Lead pilots for new operational models ensuring success metrics are defined, monitored, and achieved.
  • Collect, centralize, and analyze pilot learnings, creating scalable playbooks.
  • Collaborate with Market Ops to enhance workflows, integrating insights from data and Operator feedback to optimize processes.
  • Develop and own dashboards and data visualization tools to provide actionable insights into operational performance.
  • Monitor key metrics to guide process refinements and strategic initiatives.
  • Partner with Product teams to ensure operational tools align with business needs and enable data-driven improvements.
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