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Senior Associate, Custody Operations

Gemini
Supports Gemini's Custody Operations team by managing daily operations, developing new processes, and collaborating with cross-functional teams. This role requires on-site presence in New York City.

Overview

Department

Operations

Job type

Full time

Compensation

$92,400 - $132,000 per year

Location

New York, United States, North America

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Requirements

  • Bachelor’s degree.
  • 6+ years of experience in a professional work environment with a heavy dose of teaming.
  • Based in the New York City area.
  • Meticulous attention to detail with a security first mindset.
  • Expert communication skills.
  • Strong logistics and calendar management skills.
  • Experience with policy and procedure development and documentation.
  • Established track record of owning processes and ensuring objectives are met.
  • Strong organizational, and time management skills; ability to manage tight deadlines and responsibilities effectively; ability to multitask and work successfully under pressure; ability to communicate and collaborate with all organizational departments and levels; ability to articulate plan with defined problems and definition of done, and execute.
  • Willingness to take on new challenges, responsibilities, and assignments.
  • Strong project execution and/or management skills (setting goals, milestones, timelines and driving execution accordingly).
  • Experience with data analysis.
  • Willingness to be in an on-call rotation and support other on-call teams with triaging customer facing issues.
  • Willingness to travel and work in various locations and environments with limited notice.
  • Willingness and ability to work on weekends and holidays (non-remote).
  • Responsibilities

  • Manage the execution of the company’s daily custody operations. This may include multiple times per week trips to various secured facilities.
  • Consistently ensure the end-to-end operations process requirements are met.
  • Own, develop, and execute scalable and repeatable digital asset custody processes and controls related to inventory management, external reporting, digital asset movement, disaster recovery, and policy and procedure management.
  • Design, implement, and execute testing strategies to support new product or feature launches, and/or help triage customer issues.
  • Lead cross-functional efforts in project execution with clear communication as well as expected and achieved outcomes.
  • Assist in the management of vendors that are relied upon for Gemini’s custody solutions, as well as participation in budgeting exercises.
  • Work with product, engineering, and data teams to develop requirements and/or provide feedback on new products or features or issues to ensure we maintain efficiency and security of our custody processes while meeting customer needs.
  • Help establish Key Performance and Key Risk Indicators related to our custody solutions and processes and develop solutions for when goals are not being met.
  • Assist in company wide strategic initiatives that may impact how we need to adapt our digital asset custody approaches.
  • Drive business development opportunities by responding to due diligence questionnaires or engaging with customers in meetings to help them better understand our custody solutions and capabilities.
  • Engage directly with regulators and/or auditors to help them better understand our custody processes and controls in order to successfully pass exams and audits.
  • Support on-call efforts through being responsive and available 24/7/365.
  • Benefits

  • Competitive starting salary
  • A discretionary annual bonus
  • Long-term incentive in the form of a new hire equity grant
  • Comprehensive health plans
  • 401K with company matching
  • Paid Parental Leave
  • Flexible time off
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