Senior Associate, Risk Operations (Fraud Risk)

Handles user complaints related to risk control, resolving security issues through various communication channels. Coordinates with internal departments to resolve complex account issues and ensures accuracy of account restriction removal operations.

Overview

Department

Operations

Job type

Full time

Compensation

Salary not specified

Location

Budapest, Hungary, Eastern Europe

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Requirements

Bachelor's degree or above, with preference given to those with relevant experience in the financial or internet industry.

Excellent communication and problem-solving skills, capable of effectively handling various user complaints and complex issues.

Strong analytical and coordination skills, able to resolve complex problems through multi-faceted collaboration.

At least 2 years of experience in customer complaint handling, risk management, or related fields, preferably in the financial services or technology industry.

Team player with the ability to collaborate effectively with various departments to solve problems collectively.

Detail-oriented, responsible, and capable of handling work pressure.

Proficient in English writing, reading, and communication.

Responsibilities

Responsible for handling user complaints related to risk control, including account theft, fraud, etc., and efficiently resolving security issues for users and the platform through phone, email, and other communication channels.

Coordinate with internal departments such as the technical team and customer service team to resolve complex account issues, ensuring comprehensive and accurate problem resolution.

Review unfreeze or unbinding requests from various business lines, ensuring each request is legal and reasonable, and operate through a unified permission management system to prevent unauthorized actions.

Ensure the accuracy of account restriction removal operations, avoid risks caused by incorrect unfreezing, and reduce operational errors through strict operational procedures.

Always prioritize the security of users and the platform, possess risk awareness and customer service consciousness, and continuously optimize operational processes to improve efficiency and user satisfaction.

Benefits

Competitive remuneration package

Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

Employee engagement, recognition and appreciation program.

Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.