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Senior Manager of Compliance Operations

Moonpay
Belgium
Italy
+6 more
Full time
Hybrid

Overview

Department

Operations

Job type

Full time

Compensation

Salary not specified

Location

Belgium

Company size

Mature [ 50+ employess ]

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Manage compliance workflows, focusing on KYC/KYB for retail and institutional onboarding. Optimize customer experience and efficiency while meeting regulatory obligations.

Responsibilities

  • Own conversion and pass rate metrics; identify opportunities and manage progress against shared KPIs across Operations, Compliance, PED and Data
  • Responsible for the Compliance Operations tool stack, which includes owning business requirements, creating a rules-based logic framework (that determines how rules are stored and shipped in systems), and identifying ongoing improvements
  • Own a change management framework to test vendor builds; ensure requirements are met before changes are shipped into production and are subsequently audited on a regular basis
  • Oversee day-to-day vendor management across all KYC/KYB vendors, including performance, prioritization, goal setting, governance mechanisms and accountability
  • Translate policy requirements into operational and technical requirements before implementation, in close partnership with PED and Compliance
  • Manage cost-based KPIs and unit economics of Compliance Operations; own budget, investment and headcount decisions
  • Own end-to-end operational execution of Compliance-related initiatives through effective Program Management
  • Act as the single DRI for the execution of Compliance Operations; facilitate engagement and cross-functional alignment across stakeholders, drive clarity on goals and requirements, and inform prioritization by modeling opportunities with impact sizing

    • Benefits

  • Equity package
  • Unlimited holidays
  • Paid parental leave
  • Annual training budget
  • Home office setup allowance
  • Monthly budget to spend on our products
  • Working in a disruptive and fast-growing industry where the possibilities are endless
  • Freedom, autonomy and responsibility
    • Company
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