Specialist, Operational Excellence (OpEx)

The Operational Excellence (OpEx) specialist will identify areas for improvement and develop systematic approaches to streamline processes, enhance productivity, and improve customer experience. This role requires strong prioritization skills and a willingness to drive results and support the growth of OKGroup products.

Overview

Department

Operations

Job type

Full time

Compensation

Salary not specified

Location

Kuala Lumpur, Malaysia, Southeast Asia

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Requirements

Bachelor or master Degree in business administration, engineering, operations management, or a related field

Minimum 3 years of experience leading a team of business analysts or operation excellence with a proven track record of driving operational excellence and process improvement

Strong knowledge of lean methodologies, Six Sigma, Kaizen, and other continuous improvement frameworks.

Proven analytical, documentation, process engineering skills.

Demonstrated ability to build trust and facilitate consensus among cross-functional teams

Ability to manage through complexity to identify solutions and deliver results

Strong influencing/persuasive skills with a demonstrated ability to influence required different styles at different levels in an organization

Familiarity with project management principles and application, including the ability to manage multiple projects simultaneously and evaluate priorities

Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Responsibilities

Identify improvement opportunities based on data analysis, and voice of customer analysis and bring back to external stakeholders for further product or campaign enhancements.

Being the key contact point between OpEx, the operations team, and external stakeholders

Work with different stakeholders from the operations team to gather insights, understand requirements and develop solutions.

Drive and lead the process, policies, and procedure re-engineering initiatives with internal and external stakeholders to ensure effective execution and efficiency across business operations activities.

Proactively address, identify, and tackle potential key issues and blockers in achieving operational excellence within GBS team.

Foster agile corporations and coordination across different functions during business incidents or crises.

Take the lead in the governance of GBS function SOPs to ensure the document remains relevant to the standards and requirements of the GBS functions.

Develop and implement operation support readiness including communication strategies, stakeholder engagement, and training programs.

Manage and oversee projects related to operational process improvements from initiation to completion.

Benefits

Competitive remuneration package

Meal Allowance up to RM 500/month

Monthly Team Building

RM 2500 Benefits per annum (Training & Wellness)

Yearly Bonus

Convenient workplace (5 minutes walk from MRT TRX).

Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.

Employee engagement, recognition and appreciation program.

Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.