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Sr. Associate, Business Operations

Kraken
United States
Japan
+17 more
Full time
$110,000 - $176,000 per year
Remote

Overview

Department

Operations

Job type

Full time

Compensation

$110,000 - $176,000 per year

Location

United States

Company size

Mature [ 50+ employess ]

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Manage the referral pipeline for new tokens, build and refine SOPs, and serve as the operational point-person for various teams. This role requires strong communication, project management, and automation skills within the financial services industry.

Requirements

  • At least 4 years of experience in Business or Revenue Operations roles within the financial services industry, including fintech, exchanges, or high-growth SaaS companies. Experience in the crypto industry is a strong plus, but not required.
  • Understanding of the end-to-end asset listing process, including onboarding, and ongoing lifecycle management of assets across centralized platforms.
  • Knowledge of exchange mechanics (listings, market-making, tokenomics)
  • Excellent communication and stakeholder management skills, with the ability to coordinate due diligence across legal, compliance, product, and engineering teams, while effectively managing timelines to ensure smooth asset launches.
  • Experience with project management methodologies and are comfortable managing multiple intake queues and coordinating cross-functional playbooks.
  • Highly proficient with project management tools like Jira or equivalent, spreadsheets, and basic scripting or no-code automation tools.
  • Proactive mindset: you see friction, you fix it — no hand-holding required
  • You are passionate about the cryptocurrency world and, most importantly, have a learning attitude about new crypto-industry trends
  • You believe wholeheartedly in the cypherpunk, libertarian values outlined in Kraken’s Tentaclements document.
  • Based either in the US or within the APAC region, and fluent in English.

    • Responsibilities

  • Manage the referral pipeline, triage new tokens, and track status through launch
  • Build and refine SOPs, playbooks, and runbooks for every stage: application review, due diligence kick-off, integration scheduling, and post-launch monitoring
  • Serve as the operational point-person for token teams, Market Makers, Legal, Engineering, and Marketing
  • Facilitate weekly syncs, document action items, and drive SLAs for sales cycles, integration lead times, and liquidity health
  • Define, maintain, and automate dashboards tracking signed deals, service-attach rates, time-to-integration, and liquidity SLA pass rates
  • Surface trends, risks, and opportunities via regular reporting, and ensure data integrity across systems
  • Identify bottlenecks and implement automations to reduce manual handoffs and scale operations
  • Present operational performance and key insights to senior leadership and partner teams
  • Act as internal operations lead, ensuring a world-class experience from pitch through post-launch support
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