About this job
Job category
Operations
Job type
Full time
Location
Budapest, Hungary
Company size
Mature [ 50+ employess ]
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Job Description
Manages a risk control complaint handling team, handling complex cases and optimizing processes. Collaborates with other departments to resolve issues and reports progress to senior management.
Responsibilities
- Responsible for the daily management of the risk control complaint handling team, including task allocation, performance evaluation, and team building, to improve overall team efficiency and service quality.
- Handle high-complexity user risk control complaints, especially complex cases involving cross-departmental collaboration, and take ultimate decision-making responsibility.
- Continuously optimize the risk control complaint handling process, develop and improve operational standards, reduce the risk of operational errors, and ensure account security.
- Maintain close collaboration with technical teams, customer service teams, legal teams, and other departments to drive rapid resolution of complex issues.
- Regularly organize team work data, analyze key metrics such as complaint types, resolution rates, and response times, and report progress to senior management.
- Ensure the team always prioritizes the security of users and the platform, strictly adhering to the company's risk control policies and legal regulations.
Requirements
- Bachelor's degree or above, with preference given to majors in computer science, information security, finance, management, or related fields.
- At least 3 years of experience in risk control, customer service, or related fields, including 1 year of team management experience.
- Familiar with risk control systems, account management processes, and permission management mechanisms, with strong data analysis skills.
- Excellent communication and coordination skills, as well as decision-making abilities, capable of making quick judgments in high-pressure environments.
- High level of risk awareness and responsibility, with the ability to prioritize the security of users and the platform.
- Proficiency in English is preferred
Benefits
- Competitive remuneration package
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
About this job
Job category
Operations
Job type
Full time
Location
Budapest, Hungary
Company size
Mature [ 50+ employess ]
Apply now
Don't miss out on this opportunity. Apply now and take the first step toward success.
Resume Assistance
See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service