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Trading Support Specialist - VIP & Institutional (Europe) (12 month contract)

Binance
Europe
Contract
Remote

Overview

Department

Operations

Job type

Contract

Compensation

Salary not specified

Location

Europe

Company size

Start Up [ <10 employees ]

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Binance seeks a Trading Support Specialist to support VIP and institutional clients. Responsibilities include providing dedicated support, guidance on Binance's systems, and managing client feedback.

Requirements

  • Minimum of 3 years of relevant experience in a client/trading desk support role in financial services
  • Understanding of trading platforms or exchange, e.g. knowledge of trading orders
  • Understanding of the use of API in communicating with a trading platform
  • Outstanding problem solving capabilities including solving issues under high pressure
  • Excellent communication skills to be able to facilitate cross departmental communication
  • Able to participate in an on-call rotation, as required by the business
  • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
  • Hands-on experience in API trading is a strong plus
  • Understanding of cryptocurrency basics, e.g. the meaning of blockchain transactions, is a strong plus
  • Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures

    • Responsibilities

  • Serve as the point of contact supporting our highest value customers and institutions on Binance’s various products
  • Provide dedicated and prompt support to our institutional and VIP customers via different communication channels
  • Provide sufficient guidance and support to VIP customers on integrating and using Binance’s system including the use of API
  • Being the first line support for all account and system related issues
  • Serve as the representative of VIP customers to internal teams including account, finance, risk and products
  • Collect customer feedback and manage projects to realise the product change requirements
  • Provide system and product updates to customers to ensure they are aware of all the major changes in time
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