Language Quality Specialist

As a Language Quality Specialist, you will ensure high linguistic quality across 20+ languages for Crypto.com, enhancing the global user experience. This role involves implementing scalable quality assurance processes, collaborating with cross-functional teams, and driving continuous improvement for product and marketing content.

Overview

Department

Product

Job type

Full time

Compensation

Salary not specified

Location

London, United Kingdom, Western Europe

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About the Role

This Language Quality Specialist role is within Crypto.com's Localization team. We’re looking for someone passionate about language, meticulous in quality, and experienced in managing localization quality at scale in fast-paced environments.

Responsibilities

Plan, monitor, and manage language quality across all supported languages, identifying and mitigating risks early

Collaborate closely with Product Localization Managers, Product Managers, Marketing, Growth, and Customer Support teams to align quality standards with business and user needs

Conduct and manage regular quality assurance checks (LQA), spot checks, and audits across different content types and platforms

Define, implement, and maintain a quality framework (e.g., TER/BLEU etc) to measure translation quality and conduct monthly KPI reviews

Manage and maintain localization assets such as glossaries, style guides, and quality guidelines to ensure consistency and scalability

Drive continuous quality improvement initiatives and post-mortems based on user feedback and stakeholder input

Help onboard, train, and support internal and external linguists and reviewers

Coordinate feedback loops between translators, reviewers, and internal teams to address quality issues effectively

Requirements

3+ years of experience in localization or translation quality assurance, preferably at a global tech or fintech company

Proven experience with LQA frameworks and quality evaluation tools

Strong understanding of how quality drives user experience, brand consistency, and business impact

Experience working with or managing linguists, reviewers, or localization vendors

Familiarity with localization technologies including CAT tools (e.g., Lokalise, Crowdin, etc.) and QA tools (e.g., Xbench, QA Distiller)

Fluent in English and at least one or two additional languages

Strong attention to detail, excellent time management, and ability to manage competing priorities in a fast-paced environment

Knowledge of fintech, blockchain, cryptocurrencies, or DeFi is highly desirable

Experience with terminology management, linguistic assets creation, and quality documentation is a plus

Comfortable working independently and collaboratively in a distributed, multicultural team

Nice to Have

Familiarity with A/B testing or UX writing localization

Experience in handling user feedback loops related to translation quality

Background in linguistics or translation studies

Certification in localization or translation quality (e.g., ATA, ISO 17100)

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.