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Principal / Senior Product Manager, Instituition Onboarding Experience (KYB)

OKX
Hong Kong
Full time
On site

Overview

Department

Product

Job type

Full time

Compensation

Salary not specified

Location

Hong Kong, East Asia

Company size

Mature [ 50+ employess ]

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Lead the development of OKX's institutional onboarding experience, designing secure and scalable workflows tailored to the unique needs of institutions. This role involves collaboration with cross-functional teams to balance user experience, operational scalability, and regulatory readiness.

Requirements

  • 5+ years of product management experience, ideally with exposure to B2B, fintech, or enterprise platforms.
  • Experience building onboarding, identity verification, or enterprise account experiences.
  • Strong product intuition with a user-first mindset; you’ve designed seamless experiences in complex ecosystems.
  • Strong analytical skills and data-driven mindset, with the ability to identify user friction points
  • Experience working with or around regulatory/risk requirements, even if not directly responsible for compliance.
  • Strong systems thinker who can navigate and simplify complex workflows, particularly where multiple stakeholders or roles are involved.
  • Proven ability to work across technical, compliance, business and operational teams to deliver compliant, scalable product solutions.
  • Excellent communication and collaboration skills, especially in translating regulatory or operational needs into product requirements.

    • Responsibilities

  • Own end-to-end product strategy and roadmap for institutional clients, including document collection, entity verification and ultimately account activation.
  • Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity.
  • Collaborate with Compliance, operations and business teams to understand policy and compliance requirements and translate them into scalable product solutions.
  • Use data, research, and experimentation to make informed product decisions and prioritize improvements.
  • Simplify complex processes through thoughtful product design and automation
  • Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations.
  • Design and deliver product solutions that are audit-ready, transparent, and adaptable to evolving regulatory standards.

    • Benefits

  • Competitive total compensation
  • Comprehensive insurance coverage for employees and their dependants
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