Principal / Senior Product Manager, Trust & Experience

Own and enhance OKX's compliance systems, focusing on building trust and enhancing user experience. Reduce friction in critical flows like onboarding and verification, ensuring regulatory compliance.

Overview

Department

Product

Job type

Full time

Compensation

Salary not specified

Location

Singapore, Southeast Asia

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Requirements

5+ years of product management experience, preferably in a fintech, platform, or highly regulated environment.

Strong product intuition with a user-first mindset; you’ve designed seamless experiences in complex ecosystems.

Strong analytical skills and data-driven mindset, with the ability to identify user friction points

Experience working with or around regulatory/risk requirements, even if not directly responsible for compliance.

Ability to translate abstract requirements into elegant, actionable product solutions.

Comfortable working across cross-functional teams and balancing competing priorities.

Excellent written and verbal communication skills, particularly in navigating technical and regulatory discussions.

Familiarity with global regulatory frameworks or data privacy requirements.

Experience with A/B testing, funnel optimization, and experimentation frameworks.

Fluent in English and Mandarin.

Responsibilities

Own end-to-end product strategy and roadmap for user onboarding and verification flows, driving measurable improvements in conversion, user satisfaction, and operational efficiency.

Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity.

Collaborate with Compliance, operations and business teams to understand policy and compliance requirements and translate them into scalable product solutions.

Use data, research, and experimentation to make informed product decisions and prioritize improvements.

Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations.

Design and deliver product solutions that are audit-ready, transparent, and scalable

Benefits

Competitive total compensation

Comprehensive insurance coverage for employees and their dependants