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Principal / Senior Product Manager, Trust & Experience

OKX
Singapore
Full time
On site

Overview

Department

Product

Job type

Full time

Compensation

Salary not specified

Location

Singapore, Southeast Asia

Company size

Mature [ 50+ employess ]

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Own and enhance OKX's compliance systems, focusing on building trust and enhancing user experience. Reduce friction in critical flows like onboarding and verification, ensuring regulatory compliance.

Requirements

  • 5+ years of product management experience, preferably in a fintech, platform, or highly regulated environment.
  • Strong product intuition with a user-first mindset; you’ve designed seamless experiences in complex ecosystems.
  • Strong analytical skills and data-driven mindset, with the ability to identify user friction points
  • Experience working with or around regulatory/risk requirements, even if not directly responsible for compliance.
  • Ability to translate abstract requirements into elegant, actionable product solutions.
  • Comfortable working across cross-functional teams and balancing competing priorities.
  • Excellent written and verbal communication skills, particularly in navigating technical and regulatory discussions.
  • Familiarity with global regulatory frameworks or data privacy requirements.
  • Experience with A/B testing, funnel optimization, and experimentation frameworks.
  • Fluent in English and Mandarin.

    • Responsibilities

  • Own end-to-end product strategy and roadmap for user onboarding and verification flows, driving measurable improvements in conversion, user satisfaction, and operational efficiency.
  • Identify friction points across the customer journey that stem from regulatory or risk controls, and reimagine those experiences to be more user-friendly while preserving integrity.
  • Collaborate with Compliance, operations and business teams to understand policy and compliance requirements and translate them into scalable product solutions.
  • Use data, research, and experimentation to make informed product decisions and prioritize improvements.
  • Drive alignment across multiple stakeholders, balancing user experience, business needs, and regulatory obligations.
  • Design and deliver product solutions that are audit-ready, transparent, and scalable

    • Benefits

  • Competitive total compensation
  • Comprehensive insurance coverage for employees and their dependants
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