Product Operations Associate

The project management and delivery team ensures the success of delivering high quality product offerings across platforms. This role involves coordinating releases, collaborating with stakeholders, and improving workflows for efficient product launches.

Overview

Department

Product

Job type

Full time

Compensation

Salary not specified

Location

Hong Kong, East Asia

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Requirements

Ability to collaborate effectively with people at all levels.

Excellent interpersonal, communication, organisation and prioritisation skills.

Strong aptitude for understanding the needs of both technical and non-technical stakeholders.

Detail-oriented and a commitment to delivering high-quality work.

Highly motivated to troubleshoot problems, drive positive change, and take on new challenges proactively.

Adaptive to change and comfortable working in fast-paced, dynamic environments.

Capable of working and making sound decisions independently with critical thinking.

Fast learner with a proactive and solution-oriented mindset.

Knowledge of crypto trading and experience in operations are highly preferred.

Responsibilities

Coordinate seamless release and manage timelines for diverse Crypto.com product offerings.

Collaborate closely with stakeholders across teams to gather and align requirements for successful delivery.

Execute standard operating procedures (SOPs) with precision and diligence to ensure impeccable implementation of changes.

Identify operational inefficiencies in existing processes and propose innovative solutions to resolve bottlenecks proactively.

Support new product launch and market expansion.

Act as PIC for specific product verticals.

Work with cross-functional teams to define, prioritise and resolve product issues with clarity and focus.

Review escalated issues from customer service and follow up with appropriate stakeholders to ensure timely and effective resolutions.

Weekend/Holiday coverage may be required.

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

crypto.com visa card provided upon joining