Logo

Senior Product Manager - Customer Service System

OKX
Singapore
Full time
On site

Overview

Department

Product

Job type

Full time

Compensation

Salary not specified

Location

Singapore

Company size

Mature [ 50+ employess ]

Ready to apply?

You're one step away - it takes less than a minute to upload your resume

Resume Assistance

See how well your resume matches this job role with our AI-powered score. By uploading your resume, you agree to our Terms of Service

Lead development and optimization of the customer service system for high performance and scalability. Collaborate with operations to analyze processes, identify improvements, and enhance efficiency.

Requirements

  • Preferred majors include Computer Science, Software Engineering, Information Management, or related fields.
  • Over 3 years of experience in backend product management, with successful product cases preferred.
  • Familiar with software development processes, possessing good project management and team collaboration skills, able to effectively coordinate various resources to promote product implementation.
  • Strong demand analysis and logical thinking abilities, able to quickly understand and grasp business needs.
  • Strong self-motivation and innovative spirit, able to adapt to a rapidly changing business environment.
  • Proficiency in both Chinese and English.

    • Responsibilities

  • Lead the development, construction, and continuous optimization of the customer service system to ensure high performance and scalability.
  • Collaborate with the operations team to analyze the effectiveness of key operational processes and tools in various scenarios, identify improvement opportunities, and implement strategies to enhance overall efficiency.
  • Design and implement optimization plans to streamline workflows, driving increased productivity for the operations team.
  • Manage the training, feedback collection, and troubleshooting processes related to the customer service system, ensuring that all stakeholders are well-supported and any system issues are promptly addressed.

    • Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • Wellness and meal allowances
  • Comprehensive healthcare schemes for employees and dependants
    • Company
    About
    Academy
    Pricing
    Partnerships
    Legal
    Terms
    Privacy
    Cookies
    Contact
    © All rights reserved.