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Senior/ Product Manager (Loyalty)

Crypto.com
Hong Kong
Full time
Hybrid

About this job

Job category

Product

Job type

Full time

Location

Hong Kong

Company size

Mature [ 50+ employess ]

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Job Description

This role involves developing and leading the strategic roadmap for loyalty and rewards products, ensuring alignment with business objectives. The Product Manager will drive the full product lifecycle from concept to launch, collaborating with various teams.

Responsibilities

  • Develop and lead the strategic roadmap for our loyalty and rewards products, ensuring alignment with overall business objectives
  • Drive the full product lifecycle from concept to launch, collaborating with engineering, design, analytics, and marketing teams to ensure timely and successful delivery
  • Continuously gather user feedback and analyze program performance to inform feature enhancements and new product development
  • Stay ahead of market trends and competitive offerings to ensure our loyalty programs are innovative and deliver high value to users
  • Manage and optimize existing loyalty features while exploring new opportunities for growth and improvement

Requirements

  • 4+ years of product management experience, ideally with a focus on loyalty, rewards, or customer engagement programs
  • Strong track record of launching and iterating on consumer-facing products at scale
  • Data-oriented mindset with the ability to translate insights into actionable product strategies
  • Exceptional communication skills and the ability to work cross-functionally with diverse teams
  • Proven ability to balance customer needs with business goals in a fast-paced environment
  • Knowledge of crypto or fintech industries is an advantage but not required; a passion for the future of loyalty in digital finance is key
  • A proactive, solutions-oriented attitude with a desire to innovate and improve the customer experience
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