Senior Product Operations Manager, KYC

Manage KYC/KYB vendors, implement strategies for best-in-class solutions, and drive continuous improvement. Contribute to risk mitigation and vendor compliance.

Overview

Department

Product

Job type

Full time

Compensation

Salary not specified

Location

Singapore

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Requirements

5+ years of KYC or vendor management experience from Finance or Technology industry; Crypto experience preferred

Familiarity with contract management and vendor evaluation process, understanding of vendor relationship dynamics and negotiation principles

Result-driven with a strong ability in analyzing data to derive insights and make decisions

Excellent communication, analytical, logical thinking, problem-solving, and writing skills

Good time management and coordination skills to manage multiple projects and keep them on schedule

Adaptable, open-minded, and comfortable to work in a fast-paced remote working environment

Bilingual English/Mandarin is required to be able to coordinate with overseas partners and stakeholders

Responsibilities

Manage the existing portfolio of KYC and KYB vendors, evaluating performance and identifying opportunities for improvement or expansion

Develop and coordinate with internal stakeholders and vendors to implement strategies in order to build the best in-class KYC/KYB solution

Drive contract extension/new vendor on-boarding

Evaluate vendor performance data by tracking key metrics and service level agreements (SLAs)

Collaborate with internal stakeholders to address any performance gaps and drive continuous improvement

Contribute to identifying and mitigating risks associated with vendor relationships.

Assist in conducting due diligence and risk assessments to ensure vendor compliance with security, privacy, and regulatory standards

Handles monthly billing, forecasting and usage tracking while ensuring cost effectiveness of all vendors

Conduct market analysis to identify and select new vendors, deploy segment knowledge and insights to create strategy for business growth